WhiteCanyon.com

 
Whitecanyon Guarantee


WhiteCanyon Satisfaction Guarantee
and Return Policy


We are confident that our software will work for you. We back all of our products with a money-back guarantee. If you are not completely satisfied with your purchase, WhiteCanyon will gladly refund you the purchase price (excluding shipping/handling) within 30 days of the purchase. Handshake

Before You Return Your Software...

There are millions of different configurations of computers on the market and we do our best to keep up with them. If you have problems running the software, the answer may be a simple e-mail or phone call away. Our professional and trained support staff have a great deal of knowledge and are happy to help out when you need it.

Authorize...

Before we can authorize a return, we require that you try resolving the problem with our well-trained support staff. If you have a support question, please use our Online Support Helpdesk for answers or to submit a support ticket to contact us. Our support staff is quick and will either answer your e-mail the same day or next business day.

If we cannot solve your problem, we would be happy to refund your order.

If You...

Purchased a download from WhiteCanyon Purchased a CD from WhiteCanyon
  • Please return your purchase in its original packaging. Include your receipt with the return and state why you are returning the item. For your protection, we recommend that you use UPS or insured Parcel Post for shipment as we will not be held responsible for any lost or damaged packaged. Our address is as follows:

    WhiteCanyon Returns
    207 East 860 South
    Orem, UT 84058
Purchased a CD from somewhere other than WhiteCanyon
  • Please return your purchase in its original packaging. Include your store receipt (photocopy acceptable) and state why you are returning the item. If you no longer have your store receipt, we cannot refund money. For your protection, we recommend that you use UPS or insured Parcel Post for shipment as we will not be held responsible for any lost or damaged packaged. Our address is as follows:

    WhiteCanyon Returns
    207 East 860 South
    Orem, UT 84058


 
 

Help and Support

 

Testimonials

"I want to express how impressed I was with the excellent customer service we have received from you and your staff at WhiteCanyon! You responded to our needs in manner that exceeded our expectations."
– Chris
(Technical Services)

Testimonials

"I don't think I've ever gotten support from more friendly and intelligent people. Props to this WhiteCanyon company for doing things right! You have my business. I will refer my friends."
- A.K. III