Q: What if I don't purchase this Extended Download Service?
A: If you decide not to purchase our Extended Download Service (EDS) and you lose your downloaded programs for whatever reasons, you will need to repurchase the product at the then current sals price.
Q: Can I purchase this service at a later time?
A: No. You must purchase the Extended Download Service at the time of purchasing the downloadable product. You cannot purchase this service by itself.
Q: If I purchased the Extended Download Service and lost my software, what do I need to do to be able to download it again?
A: Perform the following steps.
  1. Navigate to http://www.WhiteCanyon.com

  2. Click on the "Support" tab near the top center of the home page.

  3. Scroll to the bottom of the page where it says "Extended Download".

  4. Enter the E-mail Address and Password that was sent to you via e-mail at the time of purchase.

  5. Click the "Login" button.

  6. You can download the software directly from this page.

  7. If you need additional assistance, contact our Technical Support Department.
Q: Is one Extended Download Service good for multiple copies of software?
A: One Extended Download Service is good for only one copy. You cannot purchase one copy of a download and download it on multiple computers. If you changed computers or purchased a new computer and deleted or uninstalled the program from your old computer, you would be eligible for a new download of a previously purchased program.
Q: Who is entitled to use this Extended Download Service?
A: Only the End User who purchased the program is entitled to the use of this service. Should you provide the password and login details to any other user who attempts to make multiple copies through use of the Extended Download Service you shall be considered in violation of the End User License Agreement and subject to liability for its breach and for violation of the terms and conditions of the Extended Download Service.
Q: Is the Extended Download Service refundable?
A: The End User shall not be entitled to any refund on the Service for any reason. To the extent you make mutliple downloads of any program subject to the Extended Download Service and in violation of the applicable End User License Agreement, your rights to future downloads shall be forfeited and no refund shall be granted.
Q: How long does the Extended Download Service remain active?
A: The Extended Download Service will remain active and available for an entire year from the time of purchase.