WhiteCanyon Satisfaction Guarantee and Return Policy

We are confident that our software will work for you and we will assist you in every way that we can. If there is a technical deficiency in our program which directly affects your ability to meet a specific need, we will, at our discretion, refund you the purchase price (excluding shipping/handling) within 30 days of purchase.

WhiteCanyon Software Evaluation

All of our programs have trial/demo version readily available on their individual product pages. Please try the trial/demo before you purchase the program to ensure that it is what you are looking for. If you have a question about a product's functionality or capability, please click here to email Support before purchasing.

Before You Return Your Software...

There are millions of different configurations of computers on the market and we do our best to keep up with them. If you have problems running the software, the answer may be a simple e-mail or phone call away. Our professional and trained support staff have a great deal of knowledge and are happy to help out when you need it.

Accidental Purchases...

We have a number of products that serve a number of similar, albeit very different purposes. If you have mistakenly purchased the wrong product of ours, we will be happy to make an exchange for the appropriate product of the same price. However, please note that we do not issue refunds for accidental purchases. Any unauthorized purchase will need to be resolved through the issuing authority of the payment method used in the purchase, i.e. credit card company, bank, PayPal, etc.

Authorize...

Before we can authorize a return, we require that you work with our well-trained support staff. If you have a support question, please use our Online Support Helpdesk for answers or to submit a support ticket to contact us. Our support staff is quick to respond and will either answer your e-mail the same day or next business day.

Please use our online form to request a refund. If we cannot solve your problem, we would be happy to refund your order.